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7 Ways the Internet of Things Will Impact ITSM

  • 7 Ways the Internet of Things Will Impact ITSM-

    Impact on Root Cause Analysis

    The current level of data analysis in the problem management process is limited by the relatively low device counts and data volume on today's networks. However, for IoT networks, the volume of data will increase with the growing number of connected devices and technological advancements. This data can be used for a wider analysis of issues across IT, ultimately leading to continuous improvement and a decrease in associated major incidents.

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7 Ways the Internet of Things Will Impact ITSM

  • 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
  • 7 Ways the Internet of Things Will Impact ITSM-5

    Impact on Root Cause Analysis

    The current level of data analysis in the problem management process is limited by the relatively low device counts and data volume on today's networks. However, for IoT networks, the volume of data will increase with the growing number of connected devices and technological advancements. This data can be used for a wider analysis of issues across IT, ultimately leading to continuous improvement and a decrease in associated major incidents.

You've heard the hype. The Internet of Things (IoT) promises a world where virtually every object is interconnected via embedded sensors, software and electronics to collect and exchange data. Gartner predicts that, by 2020, the IoT will grow to 20.8 billion connected things with 7.2 billion of them used by businesses.

Regardless of the pace at which businesses adopt the IoT, the best ITSM tools will have to evolve to deal with IoT-driven changes such as more connected nodes, data points, and automation, all of which add complexity. In this slideshow, Ujjwal Sood, product analyst, ManageEngine, has identified seven ways in which the IoT will impact ITSM.

Ujjwal Sood is a product analyst at ManageEngine, a division of Zoho Corp. He works in the ITSM products division for the flagship product ServiceDesk Plus. He tracks emerging IT technologies and studies their impact and application in the IT service management context.