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Cloud, AI, Other New Technologies Push the Contact Center Forward

Omnichannel contact centers will continue to change. It also is likely that new players, some with familiar names, will emerge.

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Containers and DevOps: The Agility Sweet Spot

Deploying DevOps projects onto containerized architectures has its share of challenges, but the operational benefits are well worth the effort.

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Four Reasons Why Data Breaches Continue

James Stickland, CEO of Veridium, details the four major reasons why data breaches continue to happen.

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Risk Management Tools Help Prevent Ransomware Attacks

As ransomware attack methods evolve, it is going to get worse. Not having risk management tools in place may make you more susceptible to being a victim.

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Oracle Extends Cloud Customer Experience Application Portfolio

AI-based capabilities that have been injected into Oracle CX applications include models to increase open rates, conversions, and customer lifetime value.

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IT Downloads

DataCtr5 Colocation Checklist

This checklist will help make sure you ask the important questions that will affect your colocation services and your eventual purchase decisions.

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Strategy2.jpg Case Studies in Strategic Planning

Chapter 1 delves into the first four stages of systematic strategic planning, including clarifying current conditions, identifying competitive advantages, defining opportunities and developing strategies.

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Compliance2 Building a GRC Program: Assessing Stakeholder Needs and Readiness

This table outlines the top needs of each stakeholder group that can help guide your conversations on priorities and needs for the GRC program.

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email9 Trustworthy Email

This document provides recommendations and guidelines for enhancing trust in email, including transmission and content security recommendations.

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