Cloud, AI, Other New Technologies Push the Contact Center Forward
Omnichannel contact centers will continue to change. It also is likely that new players, some with familiar names, will emerge.
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Containers and DevOps: The Agility Sweet Spot
Deploying DevOps projects onto containerized architectures has its share of challenges, but the operational benefits are well worth the effort.
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Four Reasons Why Data Breaches Continue
James Stickland, CEO of Veridium, details the four major reasons why data breaches continue to happen.
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Risk Management Tools Help Prevent Ransomware Attacks
As ransomware attack methods evolve, it is going to get worse. Not having risk management tools in place may make you more susceptible to being a victim.
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Oracle Extends Cloud Customer Experience Application Portfolio
AI-based capabilities that have been injected into Oracle CX applications include models to increase open rates, conversions, and customer lifetime value.
More >Mobile Computing Drives Business Transformation in Health Care
Change comes slowly to the health care industry. But progress is starting to be achieved as mobile applications proliferate across the industry. More >
Google Sees Speech APIs Transforming Range of Business Processes
What Executives Should Know About Selecting a Risk Management Platform
Boards of Directors and CEOs Support Robust ERM Processes
IoT Adds Complicated Layer to Risk Management
Top 10 Strategic Technology Trends for 2017
Here are the top 10 strategic technology trends that will impact most organizations in 2017. Strategic technology trends are defined as those with.... More >
Intel Stakes IoT Claim
The Intel Atom processor E3900 series uses 14-nanometer silicon to push processing horsepower out to the very edge of distributed IoT.... More >
2017 and Beyond: How Digital Innovation Will Impact the World
Digital innovation is by far the biggest influencer, changing the way we do just about everything, from shopping to communication to running a.... More >
Colocation Checklist
This checklist will help make sure you ask the important questions that will affect your colocation services and your eventual purchase decisions.
Case Studies in Strategic Planning
Chapter 1 delves into the first four stages of systematic strategic planning, including clarifying current conditions, identifying competitive advantages, defining opportunities and developing strategies.
Building a GRC Program: Assessing Stakeholder Needs and Readiness
This table outlines the top needs of each stakeholder group that can help guide your conversations on priorities and needs for the GRC program.
Trustworthy Email
This document provides recommendations and guidelines for enhancing trust in email, including transmission and content security recommendations.
