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7 Ways the Internet of Things Will Impact ITSM

  • 7 Ways the Internet of Things Will Impact ITSM

    7 Ways the Internet of Things Will Impact ITSM-

    Impact on Agentless Network Scanning

    Current hardware asset management processes require a scan of connected devices. For companies that use agentless scanning, devices can only be scanned when scheduled, and the network is loaded with inventory-scanning pings that degrade overall network performance. On the other hand, the large-scale interconnection of devices in an IoT network means that the devices are constantly exchanging pings, which avoids the traffic jams created by scheduled scans. Furthermore, you can identify and report a dead device in real time instead of waiting until the next scheduled scan to find it.

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7 Ways the Internet of Things Will Impact ITSM

  • 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
  • 7 Ways the Internet of Things Will Impact ITSM-3

    Impact on Agentless Network Scanning

    Current hardware asset management processes require a scan of connected devices. For companies that use agentless scanning, devices can only be scanned when scheduled, and the network is loaded with inventory-scanning pings that degrade overall network performance. On the other hand, the large-scale interconnection of devices in an IoT network means that the devices are constantly exchanging pings, which avoids the traffic jams created by scheduled scans. Furthermore, you can identify and report a dead device in real time instead of waiting until the next scheduled scan to find it.

You've heard the hype. The Internet of Things (IoT) promises a world where virtually every object is interconnected via embedded sensors, software and electronics to collect and exchange data. Gartner predicts that, by 2020, the IoT will grow to 20.8 billion connected things with 7.2 billion of them used by businesses.

Regardless of the pace at which businesses adopt the IoT, the best ITSM tools will have to evolve to deal with IoT-driven changes such as more connected nodes, data points, and automation, all of which add complexity. In this slideshow, Ujjwal Sood, product analyst, ManageEngine, has identified seven ways in which the IoT will impact ITSM.

Ujjwal Sood is a product analyst at ManageEngine, a division of Zoho Corp. He works in the ITSM products division for the flagship product ServiceDesk Plus. He tracks emerging IT technologies and studies their impact and application in the IT service management context.