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7 Ways the Internet of Things Will Impact ITSM

  • 7 Ways the Internet of Things Will Impact ITSM-

    Proactive Incident Identification and Prevention

    IT service desks typically deal with incidents reactively. This means that incidents are often reported to the IT service desk only after they have occurred. But, smart organizations can use IoT sensors to monitor device performance levels, thereby automatically reporting impending issues before they occur. Furthermore, you can proactively prevent incidents from occurring, mitigating the risk of downtime.

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7 Ways the Internet of Things Will Impact ITSM

  • 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
  • 7 Ways the Internet of Things Will Impact ITSM-2

    Proactive Incident Identification and Prevention

    IT service desks typically deal with incidents reactively. This means that incidents are often reported to the IT service desk only after they have occurred. But, smart organizations can use IoT sensors to monitor device performance levels, thereby automatically reporting impending issues before they occur. Furthermore, you can proactively prevent incidents from occurring, mitigating the risk of downtime.

You've heard the hype. The Internet of Things (IoT) promises a world where virtually every object is interconnected via embedded sensors, software and electronics to collect and exchange data. Gartner predicts that, by 2020, the IoT will grow to 20.8 billion connected things with 7.2 billion of them used by businesses.

Regardless of the pace at which businesses adopt the IoT, the best ITSM tools will have to evolve to deal with IoT-driven changes such as more connected nodes, data points, and automation, all of which add complexity. In this slideshow, Ujjwal Sood, product analyst, ManageEngine, has identified seven ways in which the IoT will impact ITSM.

Ujjwal Sood is a product analyst at ManageEngine, a division of Zoho Corp. He works in the ITSM products division for the flagship product ServiceDesk Plus. He tracks emerging IT technologies and studies their impact and application in the IT service management context.