ITBE Staff

According to Gartner, Inc., collaboration initiatives fail because IT leaders hold mistaken assumptions about basic issues. IT leaders should determine which of five factors – technology, roles, process, metrics and workplace climate – to change to achieve successful collaboration projects. “There are five myths that derail collaboration initiatives,” said Carol Rozwell, vice president and distinguished […]

Surveys are a powerful and cost-effective way to gather information, identify and diagnose problems, and uncover new and emerging opportunities. However, one of the biggest challenges that many companies face in conducting surveys is getting the right mix of people to take their surveys and also getting a high enough response rate to ensure that […]

Providing quality customer service is one of the most critical components for the help desk, yet it is difficult to achieve. One way to improve end-user satisfaction is by incorporating self-service capabilities into your help desk solution. Selecting a solution that makes delivering quality service easier by enabling end users to help themselves ensures that […]

For many, achieving the American Dream means taking control of their destiny, quitting their nine to five, and opening the doors of their very own business. These brave entrepreneurial souls have shaped American enterprise, and today, they’re playing the very important role of helping drive the nation’s economic recovery. If you’re one of these brave […]

Most people have a tendency to talk about cloud computing as something that is still in the offing. But a new survey of 573 C-level executives conducted by the IT services firm Avanade finds that a large percentage of IT organizations are well down the path. What is changing is that emphasis in the cloud […]

Job Description: Test Engineer Test Engineers create and implement test cases, including documenting defects and failures, to ensure a quality product. Find the right candidate for your next Test Engineer hire with the help of this sample job description. The attached document is a typical job description for a Test Engineer and was provided by […]

Data integration is arguably how IT organizations go about the business of adding business value to IT. And yet, a survey of 359 IT people, conducted by BeyeNetwork on behalf of Syncsort, finds that there is still much to be desired in data integration. In particular, the survey makes it clear that not only is […]

There are more technology job openings in a single day on Dice than there are computer science grads ready to join American businesses. In California, that ratio is three to one. The fact is, the number of computer-related bachelor's degrees conferred has plummeted in nearly every state, creating a pipeline problem that leads from corporate […]

Based on recent research from the Everest Group, the offshore services market witnessed 35 new delivery centers set up across captives and service providers during Q1 2011. Although this is lower than the 46 centers set up in Q4 2010, most of the decline can be attributed to the impact of seasonality with the first […]

With only about 15 of the Fortune 500 companies being led by female executives and some 25 percent of all U.S. CEO positions held by women, the members of these small groups receive a high level of scrutiny. But women may end up having the upper hand. As IT Business Edge blogger Don Tennant writes: […]

When it comes to business intelligence these days, much of the conversation tends to focus on mobile computing and Big Data. But while these topics are growing in relevancy, a new survey from Dresner Advisory Services shows that IT organizations are a lot more concerned about technologies that help drive more immediate value from BI […]

Organizations that use prepackaged ERP/CRM, custom, and third-party applications are seeing their production databases grow exponentially. At the same time, business policies and regulations require them to retain structured and unstructured data indefinitely. Storing increasing amounts of data on production systems is a recipe for poor performance no matter how much hardware is added or […]