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    Omnichannel Contact Center Solutions

    The contact center is the most important asset of an organization that lives or dies by the quality of...
    Applications

    Oracle NetSuite Looks to Bring AI to SMBs

    The perception is that artificial intelligence (AI) is one of those arcane sets of technologies that only benefit organizations...
    Applications

    SAP Survey Sees Machine Learning Algorithms Having a Business...

    A survey of 360 senior executives published today by SAP and The Economist Intelligence Unit suggests that the impact...
    Applications

    Google Sees Speech APIs Transforming Range of Business Processes

    Chatbots and other forms of voice-enabled artificial intelligence (AI) are slowly but surely being incorporated into multiple business processes,...
    Applications

    Oracle Extends Cloud Customer Experience Application Portfolio

    At an Oracle Modern Customer Experience 2018 event today, Oracle announced updates to the Oracle Customer Experience (CX) Cloud...
    Applications

    Cloud, AI, Other New Technologies Push the Contact Center...

    The impact of changes in recent years to call centers is so deep that even the name has changed....
    Applications

    Twilio Looks to Inject Flexibility into Call Centers

    When organizations think about transforming the customer experience across multiple channels, all thoughts naturally turn to the call center....
    Applications

    Salesforce Simplifies Customer Experience Management for Small Businesses

    When it comes to customer experience management, small businesses often have a distinct advantage over larger rivals. Sales, marketing...

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