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    Salesforce to Inject More AI into Customer Service

    Salesforce is continuing its campaign to automate customer service tasks by injecting both artificial intelligence (AI) capabilities and enhanced...
    Applications

    Strikedeck Makes Customer Success Platform Available as Cloud Service

    Strikedeck today launched a self-service edition of its customer success platform that is hosted on the Amazon Web Services...
    Applications

    CRM Integrations & Capabilities

    As customer relationship management (CRM) platforms have become increasingly common in the enterprise, so have the number of integrations...
    Applications

    Five Key Modules in CRM Platforms

    It’s fair to say that most CRM platforms these days do not consist of a single operational construct but...
    Applications

    CRM Software Examples & Case Studies

    Customer relationship management software (CRM) would not be as popular as it is if it did not provide a...
    Applications

    3 Types of CRM: Operational, Analytical, and Collaborative

    Customer relationship management software (CRM) is usually described in generic terms as a tool overseeing the enterprise’s interactions with...
    Applications

    Insightly Embeds Visualization Tools in CRM

    Business intelligence (BI) is slowly but surely becoming a feature of most packaged applications. The latest example of this...
    Applications

    Marconi Employs Blockchain Technologies to Create Network Overlay

    An effort to apply blockchain technologies to create a network overlay that makes it possible to programmatically control how...

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