The Best Social Media Management Software
|
Share
|
 |
|
TweetDeck
TweetDeck is a powerful Twitter tool for real-time tracking, organizing and engagement.
Twitter, a company of over 2,200 from San Francisco, California, came in sixth with a customer satisfaction score at 66 percent with its TweetDeck product. Sixty-six percent of reviewers feel that the company is headed in the right direction, and more than 80 percent would likely recommend the product to others.
Enterprise software user review site G2 Crowd recently released rankings of 13 social media management products based on 350 user reviews. The Grid℠, G2 Crowd's software recommendation engine, factors in customer satisfaction reported by users and vendor scale determined from social and public data to rank products.
HootSuite and TweetDeck earned Leader status based on the vendors' high scale scores and the high customer satisfaction ratings reported by users. High Performers – which also received high customer satisfaction scores but have lower scale scores – include Sprout Social, GroSocial, AgoraPulse and Sendible.
Satisfaction rankings are generated from user reviews consisting of up to 44 questions, including ratings of features and functionality such as social campaigns, ads and analytics. Scale is calculated from vendor size, market share and social impact. Based on a combination of these scores, each product is named a leader, high performer, contender or niche.
Related Topics : SharePoint, Web Video and Voice Conferencing, UK, MySpace, Intranets
E-Commerce: 5 Strategies to Drive Revenue over the Holidays
With an historic shift toward e-commerce, it's more important than ever that retailers have the right pieces in place to successfully capture online traffic and drive conversions. ... More >>
2017 and Beyond: How Digital Innovation Will Impact the World
Digital innovation is by far the biggest influencer, changing the way we do just about everything, from shopping to communication to running a business. ... More >>
The Ubiquity and Danger of Web Scraping
In addition to posing a critical challenge to company branding, web scraping threatens sales, SEO rankings and can undermine the integrity of content that took resources to produce. ... More >>
