Microsoft Surface Phone: What It Could Be

Rob Enderle
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6 Ways to Design and Implement Effective Mobile Enterprise Apps

The Microsoft Surface Phone is one of the most highly anticipated phones coming to market and it isn’t even expected until 2017. The most recent rumor has it sporting an Intel Atom X3 processor and the first no-compromise implementation of Continuum, enabling it to work much better as a laptop. Rumored specs include up to 512GB of storage and 8 GB of system memory.

Let’s talk about what a homerun phone might look like.

Windows Phone

The critical problem with Windows Phone has been a combination of underfunding, lack of apps, and a strategy that included buying and then largely killing Nokia’s cell phone business. The iPhone’s unique focus on users and developers did the same thing to Microsoft that Microsoft did to IBM with Windows: It stole the market, and once again showcased that focusing on the user better than your competition does is a winning strategy, ironically first done by Microsoft to both IBM and Apple.

At the heart of the problem was the fact that Microsoft needed an X86 solution to get full compatibility but Intel, at the time, didn’t have a competitive part so, like Apple, Microsoft had to go with ARM. But, unlike Apple, Microsoft didn’t want to create a unique OS. So the initial ARM-based tablets and phones couldn’t pull well from the existing Windows application base, and Windows on ARM felt crippled.

This was almost identical to the problem with OS/2 in that OS/2 couldn’t run 32bit Windows applications and that lack of application support effectively put the final nail into OS/2’s coffin. Windows Phone is on life support now for much the same reason -- Microsoft just doesn’t have enough app support either with Windows or mobile apps.

Surface Phone

Surface tablets showcased that with a far stronger advertising campaign and a Windows business focus, Microsoft could move hardware. Surface sales increased even as the tablet market and the iPad went into decline. But at the heart of this was a near no-compromise solution tied to attractive hardware and very effective marketing.

This same kind of execution is what is needed with the Surface Phone and, if the rumor is true about using the Intel Atom X3, the compatibility problems with Windows applications can be addressed. Suddenly you get a smartphone with the capabilities of a laptop. You just connect a wireless keyboard, mouse and monitor, and your phone becomes a full-on PC, proving a unique advantage to this platform.


This remains a problem but the problem is not as critical as with a non-business focused offering. Given the fact that a lot of employees carry two phones, the idea of having a business-focused phone that is more secure and could replace a laptop should be popular with executives. And IT would like it because they’d just have to worry about the phone, not a phone and a laptop. But a homerun would be a product that could run iOS or Android apps in a secure container while retaining the PC functionality of the core solution.

The closest thing in market now is the Acer Liquid Jade Prom phone, but it uses an ARM processor, which showcases the limited Windows app support tied to that solution. To be successful, the new Surface Phone has to close the application gap, and an ARM solution, at least right now, can’t seem to do that.

Wrapping Up: Can Microsoft Step Up?

If we were talking about Microsoft before Nadella, its current CEO, I’d say that Microsoft couldn’t step up and that we should anticipate the same kind of miss we got with the original ARM-based Surface, the Zune and the Nokia Windows phone. But Nadella seems to get what is needed and does it, which is why the newer Surface products have sold better and Windows 10 is such a huge improvement over Windows 8. But the bar is to be secure and safe, provide a non-compromised PC experience as an option, and massively close the cell phone app gap. If the Surface Phone hits on all three, we have a player. Missing any one will significantly reduce its chance of becoming successful.

If Microsoft can have a hit with this phone, it would be another powerful indicator that the New Microsoft is very different than the old. If it misses, it would place a cloud over the entire effort. Therefore, getting this right may be one of the most important tasks Microsoft will undertake this year.

Rob Enderle is President and Principal Analyst of the Enderle Group, a forward-looking emerging technology advisory firm.  With over 30 years’ experience in emerging technologies, he has provided regional and global companies with guidance in how to better target customer needs; create new business opportunities; anticipate technology changes; select vendors and products; and present their products in the best possible light. Rob covers the technology industry broadly. Before founding the Enderle Group, Rob was the Senior Research Fellow for Forrester Research and the Giga Information Group, and held senior positions at IBM and ROLM. Follow Rob on Twitter @enderle, on Facebook and on Google+.


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Jul 30, 2016 10:00 AM Sylvester Sylvester  says:
I've been a windows user since their start. I must say it has improved a lot. Why I stayed on Windows? I liked their neat UI and i find its more secure. Data consumption quite low compared to Andriod & even apple, less spam; I was sure one day it will happen; smart phones replacing my laptop or I would say more unified way of working (work, start with laptop & finish with my phone) since they have same OS (which only Apple have that adv). Apples way is quite conservative, and products are way to expensive; One day MS will hit that sweet spot. Wish them good luck & Im waiting to replace my Lumia 930 :-) Cheers, Sylvester. Reply
Jul 30, 2016 4:49 PM Saad Saad  says:
I don't know why ms doesn't realize the importance of win32 apps in the smartphone market. To carry your laptop in your pocket is an awesome idea. 1 device for everything. Technologically it is very much possible now. Perhaps this is the only thing which could save Windows in the phone business. But I fear Azure RemoteApp might get the nod, as it is the easy way out, much to our disappointment. Reply
Jul 31, 2016 2:18 AM dmowry dmowry  says:
I am looking forward to see what Microsoft brings to the table, things have changed since Nadella took over. I like the direction Microsoft is going. Reply
Aug 2, 2016 7:29 AM edwardb-m-s edwardb-m-s  says:
The Atom X3 is old, and its TDP is too high for reasonable battery life. MS needs to follow Apple's iPhone design paradigm. All of the iPhone cellular radio stuff is provided via a separate modem chip -- that's coupled with an Apple-customized ARM processor. Intel has a very good modem chip that is rumored to be used in some upcoming iPhones. The next iteration for the Intel Atom line is called "Apollo Lake" (corresponding I guess to the upcoming Core "Kaby Lake" line). What the specific SKU's and TDP's for "Apollo Lake" are not known, but should be described at Intel's upcoming IDF conference in mid August. If a low TDP "Apollo Lake" SKU is announced (Intel is expected to start shipping "Apollo Lake" in 4Q 2016 (it's already sampling), then that married with the Intel modem chip could very well result in an X86 compatible phone. It will, however, not be cheap, and will be targeted at enterprises where quantity discounts will be possible. Phones are not an area where MS expects to generate a lot of revenue (IMO) rather they need to keep their hand in in the mobile space -- so I would hope they price whatever they come up with at cost. Reply
Aug 4, 2016 9:04 AM ASR ASR  says:
It's a pity that they abandoned Windows Phone just as it looked like it was seeing traction in some markets like in India. Form my Lumia 800 days, when there were hardly any phones, a year or so back I could see quite a few Lumia phones on every flight I took. Now, I don’t see any new devices. While I know the US was lost, abandoning users in other markets is not likely a great move. My wife is seriously considering an alternative for her 1320 (charging issues) and is distraught that there's no decent choice for her to upgrade to in the Windows Mobile line as she really loves the phone and the interface. Without a decent mid-range option, it will be difficult to continue using Windows mobile as much as I like it and worse yet, whatever traction was there on apps is now starting to die (at least in India). There’s no compelling reason to stay with Windows Mobile unless you consider habit a compelling reason! Reply
Sep 8, 2016 1:24 AM AdamoRicci AdamoRicci  says: in response to ASR
Hey mate, My 2 cents. Get your wife a Lumia 930! I have one - besides windows hello - it STILL is equal to all phones released currently AND it has a camera that is as good as the latest iphones. FACT. W10m runs SMOOOTH as butter on the 930 and for these reasons I have not had a reason to upgrade to the 950 - it simply seems like a rehash. Seriously, 930, do it! Reply
Dec 22, 2016 8:24 AM call recorder call recorder  says:
I have read a few of the articles on your website now, and I really like your style of blogging. I added it to my favorites blog site list and will be checking back soon. Please check out my site as well and let me know what you think. Reply
Feb 9, 2017 5:35 AM Varun Kumar Varun Kumar  says:
Microsoft remains a peripheral player in the smartphone market, commanded by Apple’s iOS and Google’s Android working frameworks. It has taken extra hits this year. Interestingly, the piece of the overall industry of its Windows smartphone dropped beneath 1%, from 2.5% in the principal quarter of 2015. As indicated by Gartner, Microsoft’s share slipped to 0.7 percent, however, that is still almost 10 million smartphones. http://iconshots.com/articles/microsofts-surface-phone-could-be-the-ultimate-mobile-device/ Reply

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