Mike Vizard

In the war for talent, organizations are making every effort to appear as current with the digital times as possible. After all, the best and brightest don’t usually want to work for organizations relying on applications and systems that predate the cloud era. With that issue in mind, Workday has updated its human capital management […]

Oracle has extended its push into the realm of human capital management (HCM) via an update to a cloud service that takes advantage of machine learning algorithms and other forms of artificial intelligence (AI) to automate tasks and identify potential recruits. The update to Oracle Human Capital Management (HCM) Cloud also adds an option under […]

Most organizations tend to pay suppliers anywhere from 30, 60 to 90 days out as part of a deliberate effort to hold on to cash for as long as possible. But now suppliers are starting to provide customers with discounts for paying bills early. The trouble is that most of the accounts payable systems used […]

Most companies are scrambling to hire and retain talent at a time when very few organizations can afford to pay everyone they employ top dollar. That means they not only need to maximize the talents of the people they already employ, they need to be able to proactively woo individuals outside the organization that have […]

The finance department isn’t always regarded as being at the forefront of digital business transformation. But as artificial intelligence (AI) technologies continue to mature, one of the biggest drivers of AI adoption when it comes to accounting will be the fiduciary responsibilities of the chief financial officer (CFO). Accountants spend a lot of time laboriously […]

When organizations think about transforming the customer experience across multiple channels, all thoughts naturally turn to the call center. Most midsize to large organizations rely on a call center that they either built themselves or a service. The problem many of them face is that call centers tend to be based on monolithic applications that […]

When it comes to building out digital supply chains, two major constituencies are trying to leverage their historic strengths. The first is traditional ERP application providers that view digital supply chains as a natural extension of their existing franchise. The second are providers of operational systems that are leveraging the rise of the Internet of […]

When it comes to customer experience management, small businesses often have a distinct advantage over larger rivals. Sales, marketing and customer service are usually tightly bound together simply because a small business doesn’t have enough staff to conduct business any other way. Recognizing that requirement, Salesforce today unfurled Salesforce Essentials, a suite of cloud applications […]

Human resources (HR) professionals once upon a time largely confined their activities to full- and part-time employees. But with the rise of “The Gig Economy,” there are now often so many individuals working on various temporary projects that in some organizations they outnumber employees. To help bring some order to that potential chaos, SAP has […]

The line between sales and marketing functions has been slowly blurring for several years now. But the rise of voice-enabled digital assistants may soon obliterate those lines altogether. Zoho this week unveiled Zia Voice, a conversational user interface that can be employed across its portfolio of customer relationship management (CRM) applications. Zoho provides access to […]

Most supply chains are made up of disjointed business processes that are not especially well integrated. In fact, many suppliers have been historically reluctant to share anything beyond basic information with their customers unless it’s an absolute requirement. But changes in consumer behavior may finally be forcing that issue. It’s becoming less acceptable for suppliers […]

Investing in a customer relationship management (CRM) application, when properly applied, can be an immense benefit to the business. But’s it not until a CRM application starts being employed to transform customer experiences that collecting all that data begins to fundamentally change how the business operates. To achieve that goal, organizations are starting to view […]