Mike Vizard

After several decades of trying to maintain a byzantine maze of on-premises applications and systems, government IT officials around the world are turning to the cloud to get a fresh IT start. All around the globe, governments have issued “cloud first” messages directing government agencies to move application workloads on to cloud infrastructure. Much of […]

Thanks to the rise of mobile and online applications, people are slowly but surely spending less time in banks. This shift is giving rise to a wave of smaller banking institutions that are taking advantage of this digital disruption to usurp banking rivals that in some cases are hundreds of years old. Alliant Credit Union, […]

SAP this week continued to accelerate the rate at which additional business processes are being automated within its ERP applications thanks to machine learning algorithms. With the 1805 release of SAP S/4HANA Cloud this week SAP is adding 12 AI-powered scenarios consisting of nine machine learning-based scenarios and three SAP conversational user interface (UI) scenarios […]

Workday wants to make it simpler for IT organizations to consistently fill in the gaps between the software-as-a-service (SaaS) application software it provides as a cloud service. A Workday Canvas Design System recently announced provides IT organizations with a set of tools that enable them to build applications that have the same basic look and […]

As organizations start to comprehend the enormity of the impact that the General Data Protection Regulation (GDPR) is about to have on business processes, many of them are discovering they need to upgrade any application where personally identifiable information (PII) data exists. One of the first applications being upgraded is the customer relationship management (CRM) […]

Retail historically has been a laggard when it comes to investing in IT because the profit margins generated by the average retailer tend to be razor thin. But faced with stiff competition from online juggernauts such as Amazon and the rise of a new generation of digital savvy customers, many retailers are now investing in […]

Dell Technologies CEO Michael Dell says organizations that continue to allocate IT budgets based on a single-digit percentage of their overall revenue are headed for obsolescence in the digital business age. Appearing at the Dell Technologies World 2018 conference, Dell says as organizations realize they need to become software companies to compete effectively, line of […]

The perception is that artificial intelligence (AI) is one of those arcane sets of technologies that only benefit organizations that have a few extra million dollars available in their IT budgets to explore the esoteric. In reality, AI is starting to be infused in some of the most widely used applications among small-to-medium businesses (SMBs). […]

A survey of 360 senior executives published today by SAP and The Economist Intelligence Unit suggests that the impact machine learning algorithms are having on business processes is moving well past the theoretical. Nearly half (48 percent) of the companies who say they have already benefited from machine learning cite increased profitability as the top […]

Chatbots and other forms of voice-enabled artificial intelligence (AI) are slowly but surely being incorporated into multiple business processes, especially when it comes to anything to do with customer service. The success of those efforts, however, has been mixed at best. Most end users can still identify the robotic sound of the voice when they […]

Change comes slowly to the health care industry. It’s still not uncommon to see reams of paper files stacked in the office of a local health care provider. But progress is starting to be achieved as mobile applications begin to proliferate across the health care industry. Most of these applications are accessing electronic medical records […]

At an Oracle Modern Customer Experience 2018 event today, Oracle announced updates to the Oracle Customer Experience (CX) Cloud Suite spanning everything from artificial intelligence (AI) based applications and data analytics to new search, voice and video capabilities. Oracle is also adding Oracle Infinity and Oracle CX Audience applications to the Oracle Marketing Cloud to […]