ITBE Staff

As the project environment grows in complexity, project management will require team, stakeholder and executive collaboration in 2012 like never before. On-the-job application of training, custom-made project approaches, innovative project tools and smarter resource management will be essential for driving the greatest business impact. Not only project management, but also the definition of “project success” […]

IT Policy Enforcement Process Tool This tool includes three important enforcement support tools developed by Info-Tech Research Group. A policy is fundamentally useless unless it is enforced. Effective enforcement requires development of specific documents that describe and govern the process. This IT Policy Enforcement Process Tool includes: A Technology Use Monitoring Policy A Policy Violation […]

The health care sector will be one of the most active areas in all of IT in 2012. With the advent of electronic health care records and greater enforcement of compliance rules, the pressure on health care IT professionals is going to rise exponentially in 2012. The folks at ID Experts, a provider of data […]

Microsoft Internet Explorer 9 Quick Reference Guide Take advantage of all the performance improvements and the simplified interface boasted by Internet Explorer 9. Custom Guide’s Quick Reference for IE 9 orients you quickly and efficiently to the first version of the web browser not tied to the newest release of Microsoft Windows. IE 9 provides […]

The coming year promises to be one where many emerging technologies finally hit their stride. The impact of these 12 emerging technologies could be particularly profound as they each represent a major shift in how IT is not only managed, but ultimately consumed. In fact, the coming year may witness the mainstream adoption of more […]

With each passing year, consumers become increasingly more proactive in engaging with companies’ customer service centers to address their concerns. With this consistent rise in traffic, customer service center agents must be well prepared for the slew of customer queries sure to flood their queues. Additionally, as customer service goes, it’s time to get ready […]

Apica, a leading load testing and performance-monitoring provider for cloud and mobile applications, recently offered its list of the "Seven Most Stunning Website Failures of 2011." "This year's list proves that ongoing website failures and performance problems are costing companies lost revenues and damaged reputations. As you can see, even the biggest in the business […]

Apple iPad 2 Quick Reference Custom Guide’s Quick Reference on the iPad 2 includes all the pertinent info you need to get savvy, describing the hardware, apps and gestures. If you’re looking for a handy “cheat sheet” on features and functions of Apple’s iPad 2, Custom Guide can get you up to speed in no […]

Job seekers everywhere are hoping 2012 will be the year they land a new job. But, to secure a job requires acing today’s competitive interview process — meaning job candidates must be prepared for any and all interview questions, from the most basic to the most bizarre. Glassdoor, a jobs and career community, has compiled […]

Guide for Conducting Risk Assessments Read this resource from the National Institute of Standards and Technology to protect your organization from exploiting both known and unknown vulnerabilities. 918 KB | 3 files |  DOC, PDF Organizations in the public and private sectors depend on information systems to successfully carry out their missions and business functions. Information […]

‘Tis the season for 2012 predictions and MDS Lavastorm Analytics is putting their stake in the ground. The company predicts a shift in the driver for analytics, moving from the current grip of the IT department over to the business itself. Opening up ownership of both the information and the process will provide organizations with […]

Job Description: Tech Support Analyst With the help of this sample job description, employers can better seek the right talent for providing technical support to clients. Job-hunters can use it to expand on resumes to include relevant work experience, special skills or knowledge that may increase their value in a prospective’s recruiter’s eyes.  The attached […]