ITBE Staff

While organizations are judiciously deploying their mobile application strategy, there are 10 major mistakes that cause mobile customer service failure, according to Gartner, Inc. "The desire of many organizations to extend their customer service to the mobile platform market has led to the misconception that any good application can also make a good mobile application," said […]

Recently, Cisco issued results of the annual Cisco® Visual Networking Index (VNI) Forecast (2011-2016), the company's ongoing initiative to forecast and analyze Internet protocol (IP) networking growth and trends worldwide. The VNI Forecast update covers 2011-2016, and quantitatively projects the significant amount of IP traffic expected to travel public and private networks, including Internet, managed […]

Document Security Needs Assessment Tool How much confidence does your organization have in the authenticity of its documents and supporting workflows? Assessing needs for document security can be a daunting challenge for any IT leader. Use this tool to help gain an understanding of your organization’s needs for a document security tool(s). This assessment asks […]

Worldwide IT operations management (ITOM) software revenue totaled $18.3 billion in 2011, an increase of 8.7 percent from 2010, according to Gartner, Inc. "The market showed growth for the second consecutive year, after a sharp decline in 2009, despite slow economic growth, tight IT budgets, and merger and acquisition activity," said Laurie Wurster, research director […]

McAfee recently announced findings from its annual study that highlights how IT decision-makers view and address the challenges of risk and compliance management in a highly regulated and increasingly complex global business environment. The report Risk and Compliance Outlook: 2012, found that Database Security and Security Information and Event Management (SIEM) were among the top […]

Job Description: Social Media Community Manager Use this sample job description to aid your search for qualified candidates or as a template for polishing your own resume. The attached document is a typical job description for a Social Media Community Manager and was provided by IT Staffing and Tech Recruiting firm G.1440. The Social Media […]

UNIT4 CODA, Inc., a division of UNIT4, a leading provider of business software for fast-changing organizations, recently released guidelines to help companies determine when it's time to change their financial software. According to a recent survey conducted at CFO Leadership Summit, financial executives said that the biggest challenges they face with their financial systems are […]

Social media use has become so common it’s almost ubiquitous. That doesn’t mean that personal etiquette and professional protocols have kept pace. Many businesses have struggled with the rise of social media, both with its effect on the organization’s marketing efforts and with employee productivity — or lack thereof. Regardless, consumers have come to rely […]

While not everyone in IT agrees that end users should have any inalienable rights, the fact remains that through the consumerization of IT, end users are rebelling against what they perceive to be totalitarian IT regimes. If that continues at the current rate, not only will that rift become harder to heal, but the role […]

McAfee recently released the McAfee Threats Report: First Quarter 2012, which exposes an increase in malware across all platforms. The report shows that in Q1, PC malware reached its highest levels in four years, as well as a steep increase in malware targeting the Android platform. Mac malware was also on the rise, indicating that […]

CareerBliss, a leading online career community, announces new data highlighting The 10 Happiest Companies for Veterans for 2012. Based on tens of thousands of job postings that require both a military background and happy employee reviews to qualify, CareerBliss’ second annual list of the happiest places to work for U.S. Veterans shows that companies that […]

iPass Inc., a leading provider of mobility services for enterprises and telecom service providers, recently published its quarterly Mobile Workforce Report, which found that 60 percent of mobile employees reported 50 to 60 hour-plus work weeks that also include weekend days as the most popular time to work remotely. The report also illustrates mobile workers' […]