4 Ways IT Can Better Align Itself to Fulfill Business Needs
Mobile applications make extensive use of messaging to drive workflows across the enterprise. The next logical challenge, according to Kore CEO Raj Koneru, was to figure out how to make those messaging services available to bots in a way that is simple for end users to invoke them. Toward this end, Kore today unveiled a bot-based messaging platform.
Kore comes with 100 prebuilt bots that integrate with applications such as Salesforce, Zendesk, Jira, Twitter, Concur, Oracle, ServiceNow, Box, Google Drive and others. In addition, Kore announced that it’s working with SAP to develop bots that can integrate with specific SAP applications.
Koneru says Kore also comes with a complete set of lifecycle management tools that provide organizations with a mechanism to control when, where and how their messages are viewed, saved and forwarded. Kore also intends to make available a software development kit (SDK) through which developers will be able to to create custom workflows and business process integrations.
The concept of a bot has been around for years. In fact, most hackers routinely invoke bots to launch malware attacks more efficiently. But bots can also be used to improve efficiency inside an organization. Kore makes it possible to create customizable spaces and rooms where users can post information, comment on posts, share files, receive alerts, and direct bots to perform tasks that the whole room can see. Kore automatically saves every post, comment and attachment to provide a complete, searchable record of every event associated with any given task, says Koneru.
Today IT organizations spend millions of dollars trying to integrate applications to drive new processes and workflows. The challenge they face is that all the integration costs associated with enabling a new digital business process can be prohibitive. Bots, assuming they have access to a common messaging system, provide an affordable alternative.
