JIRA Service Desk 2.4 is sporting a new user interface that makes it simpler for IT staff to automate repetitive tasks and share alerts with one another. More >
Companies that have embraced cloud architectures for key business applications are quickly finding that this isn’t the same old data center. More >
This excerpt examines program leadership and the role it plays as a critical success factor for facilitating work integration, stakeholder engagement, objective alignment, organizational change readiness, and benefits realization. More >
Excellent customer service is a vital part of any successful business, and seen as a good indicator of how much a company values customers' business. More >
Time management expert Edward Brown explains the various types of interruptions experienced on the job and how they affect the work day. More >
According to a new report, the tech industry has seen a vast improvement in the IT working environment over the past year. More >
Digital subscriber line (DSL) technology has been on the endangered species list for years.More >
The past few years have made one thing certain: Networks on occasion will be called upon to do more than normal.More >
Ensuring that networks are operating at peak efficiency has never been more important or more complex. A new layer of management — network packet brokers — is emerging to drive efficiencies in monitoring. Andy Huckridge tells IT Business Edge blogger Carl Weinschenk that the approach enables packets to be sent only to the appropriate tools and that measurements over the entire path — not just one network within that path — can be made.More >
Quick, name a horrible boss you've had (or have). Unless you've yet to hold a job, it's unlikely that you had any trouble bringing a name or two (or three) to mind.
Many organizations have application development backlogs, so IBM joined Ionic to help reduce that backlog using tools that are inherently cross platform.
Enterprise software development is a massive undertaking. Yet, surveys show that more than half of businesses are flat-out terrible at getting users to adopt new software.
According to a new report, the tech industry has seen a vast improvement in the IT working environment over the past year.More >