In 2014, as organizations look to do more with less, IT performance management will be measured by business value.
Collaborative management
Enterprises will make the shift from silo to collaborative management. In 2014, IT organizations will feel increased pressure to meet the expectations of their lines of business. IT organizations will have to ensure that there is less finger pointing and that they are working together for the success of the business. Collaborative management will be the theme and organizations will be looking to provide a greater degree of performance visibility across their individual silo tiers to the help desk, so it is easier and faster to troubleshoot problems and identify the tier that is responsible for a problem.