The Evolution of Communication Technology

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Instant Messaging (1997-2010)

In the early 1990s, Quantum Link’s application, known as “On-Line Messages” or “OLM,” was the first provider of services designed for real-time communication between connected users. It was essentially a chat log, and although there are many differences from the business chat software we use today, it had the same basic tools and features for communication. When AOL launched AIM in 1997, a new generation of tech-savvy Internet consumers was attracted to this technology and the term “instant messaging” took off. Tens of millions of these personal accounts were also used for business purposes and colleague interaction. The demand for instant messaging at work led to “Enterprise Instant Messaging.” Lotus Software launched IBM Lotus Sametime in 1998, followed by Microsoft shortly thereafter with Microsoft Exchange Instant Messaging. Enterprises began building their own platforms for real-time communication using an internal IM server to avoid the security risks and legal liabilities.

Even before the emergence of technology, communication has been at the forefront of relationship building and business development. The changes in communication technology over the last four decades have been revolutionary. Now with more millennials in the workforce than baby boomers, the way we work and communicate with one another is changing. Ray Tomlinson’s recent passing further reminds us of how far communication has come since he founded email in 1971 and reset the standard of how we talk to each other.

Today, newer advancements like texting and messaging apps have spurred even more efficiency within workplace communication. We have come a long way since the days of written letters and memos. Even email has become a secondary form of communication in the workplace as chat platforms are taking over. In this slideshow, Kore, a bots-based messaging platform, presents milestones in workplace communication to show how it has evolved and what lies ahead for the future of work.  


Related Topics : Verizon Wireless, Nortel, Cox Communications, Transport Layer Security, IPTV

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