These guidelines can help ensure the success of your BPM implementation while minimizing the possibility of any potential setbacks.
You are likely to get far better results when you use outside consultants than you would if you handled your organization's BPM implementation completely internally. The main benefit of using consultants is the experience they bring to the table. This is especially valuable in the case of software implementation where a significant design flaw or miscalculation could cause major problems and damage the overall investment. Using a contractor may cost more up front, but the expertise pays off in the long run.