IT Metrics Video

Email     |     Share  
IT Metrics Video-

When Ann All wrote about a presentation in IT metrics given by Mark Tauschek, director of IT Research for Info-Tech Research Group, at November's Midmarket CIO Forum, she got a comment from a reader named mataj who wrote:

In sum: Concoct a metric, which makes you look good, and present it to the suits in a likable and convincing manner. Not a bad tactic, come to think of it.

In reality, Tauschek recommended selecting three to five metrics measuring areas with ample room for improvement. The way he explained it, the IT department should focus on areas that both IT and business users perceive as underperforming. "If you wait until you're asked and don't have an answer, that's problematic," he told Ann in a conversation after the presentation.

Ann believes business executives (and everyone, really) appreciate folks who are honest about performance issues and creates plans to address them, vs. folks who simply concoct metrics to make themselves look good. The latter strategy may work in the short term, but is bound to catch up with the evasive sooner or later.

Focusing on these metrics gives IT executives a chance to consider how they will respond to business inquiries about them -- which they almost inevitably will face some day. Context is valuable here; if performance was adversely impacted due to a vendor problem or unforeseen circumstances, let business executives know.

Ann's post includes Tauschek's six recommended steps for creating an effective IT metrics program.

 

Related Topics : Nortel, Fujitsu, Information Architecture, BEA Systems, TCP/IP

 
More Slideshows

Classroom tech Ten New Technologies Transforming the Classroom

Here are 10 ways that college professors are taking advantage of the technology students currently use and adding new technologies to enhance the teaching and learning experiences. ...  More >>

hurricanes How Communications, Preparation and Willingness to Help Were Keys in Hurricane Crises

Entrepreneurial thinking, innovation and selflessness can make things better during crises. Here is a look at how organizations reacted and telecommunications products helped during recent hurricane crises. ...  More >>

PAM PAM Solutions: Critical to Securing Privileged Access

To protect the company from those insiders who abuse their privileged access and from hackers with stolen credentials, many companies are turning to a privileged access management (PAM) solution. ...  More >>

Subscribe to our Newsletters

Sign up now and get the best business technology insights direct to your inbox.