New Year, New Fraud: The 5 Types of Fraud to Watch
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Big Spenders
If you notice a user purchasing many high-value goods or many variations of the same product (for example, 15 gold watches or 20 silver rings in varying sizes), you might have a fraudster looking to maximize a stolen credit card number before it's cancelled. The fraudster behind this type of order often purchases as many items as possible that can be easily resold, within a short time frame.
Of course, sometimes your shoppers are just exceptionally generous gifters or opulent buyers. Follow up on these transactions with excellent and thorough customer service. Arming yourself with lots of data can quicken the decision to process such orders right away or cancel them.
The good news: It's a great time to be an online retailer. In fact, this year's Black Friday saw a record number of online shoppers. For the first time in history, online sales exceeded transactions in brick-and-mortar shops.
The not-so-good news? More fraudsters than ever are targeting online businesses. Credit card fraud attempts grew from 2014 to 2015, and thanks to the October EMV rollout that makes physical credit cards much harder to counterfeit, experts predict that more criminals will move online. When examining the numbers from other countries that implemented EMV cards, retailers saw exponential growth in online fraud in the following years, increasing anywhere from 30 to 60 percent.
So, what can merchants operating online do to prepare for the inevitable flood of shoppers, both good and bad? Knowing how to spot the suspicious shoppers is key. In this slideshow, Jason Tan, CEO and co-founder of Sift Science, and Emily Chin, market manager at Sift Science, have pulled together the most common types of fraud that you might encounter.
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