Five Things that Field Workers Hate and How to Fix Them

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Travel Time

Travel time has a direct effect on service engineers and their job performance. Sitting in traffic and having no control over time is stressful. Starting in one place, traveling across town in heavy traffic to the next job, and then learning that the subsequent job is around the corner from the first job is not only frustrating, but also a waste of time, gas and mileage.

Start with an Accurate Schedule

A good scheduling system will enable mobile workers to reduce travel by as much as 20 percent or more. This can be achieved by using accurate street-level information for routing purposes and by taking into account all potential street obstacles. These include slow traffic in urban areas and the need to cross a fast highway by traveling to the nearest overpass. Each obstacle translates into missed appointments, delays and sitting in more traffic.

 A good scheduling system will allow engineers to:

  • Plan their schedule around street obstacles
  • Reduce the number of actual miles driven
  • Spend far less time stuck in traffic and sitting in vehicles
  • Devote more time to the job site and what they love doing
  • Increase productivity and the company's bottom line

We all know that happy workers provide better service. In the service industry, there is an even greater drive to create a happy customer experience — and a field worker's unhappiness can easily turn into lost productivity and a damaging customer experience.

What if you could fix some of the things that your field workers hate? Mike Karlskind at ClickSoftware outlines five things that field workers hate, along with simple, actionable suggestions on how to fix them using mobile solutions. After all, happy workers lead to greater productivity, better service and a better customer experience — and that's the bottom line.


Related Topics : In Their Own Words: The Four Dark Horses for the Third Major Mobile OS Speak, HTC, Mobile Search, 3G, Location-Based Services

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