Five Things that Field Workers Hate and How to Fix Them

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Too Many Little Routines Between Jobs

Know Your Routine

A field engineer's day is filled with small routines — and every time a new task is started, the same routine is played out over and over again. These routines can become tedious and time consuming when done many times each day.

In a typical routine that happens between jobs, the engineer will use the mobile device to check traffic, call the customer and fill in job forms. This requires exiting one app and flipping back and forth between others, as well as opening and closing several external apps before completing one simple task.

Find an App that Helps

Engineers need a mobile solution that will integrate seamlessly with other apps on the device with the click of a button. There are some mobile apps that will allow an engineer to launch an external application by clicking a button within a form. With this type of app, the engineer can dial a phone number by clicking a button directly from the screen without having to flip to different applications.

A fully automated solution is also available to handle this process. Once the engineer has finished the current task, the automation process will prompt him or her with the number of the next client; when the engineer is ready, a push of the button will begin the call.

 Automating many small routines with mobile apps will:

  • Increase productivity at the job site
  • Result in more time spent on the work at hand
  • Allow more time with the customer discussing the products and features

We all know that happy workers provide better service. In the service industry, there is an even greater drive to create a happy customer experience — and a field worker's unhappiness can easily turn into lost productivity and a damaging customer experience.

What if you could fix some of the things that your field workers hate? Mike Karlskind at ClickSoftware outlines five things that field workers hate, along with simple, actionable suggestions on how to fix them using mobile solutions. After all, happy workers lead to greater productivity, better service and a better customer experience — and that's the bottom line.


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