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Context-Aware Apps: How to Super Charge Your Customer Engagement

  • Context-Aware Apps: How to Super Charge Your Customer Engagement-

    Conclusion

    Just as automation has become standard in computing, context-awareness is becoming an essential user expectation of mobile, and the opportunity window to innovate and differentiate ways of leveraging context is quickly narrowing. Context-aware features are more automated and transparent to the end user, which is speeding up the commoditization of contextual information. Organizations need to act fast in order to achieve competitive advantage and reap the most benefits from a highly competitive and fast-moving market.

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Context-Aware Apps: How to Super Charge Your Customer Engagement

  • 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8
  • Context-Aware Apps: How to Super Charge Your Customer Engagement-7

    Conclusion

    Just as automation has become standard in computing, context-awareness is becoming an essential user expectation of mobile, and the opportunity window to innovate and differentiate ways of leveraging context is quickly narrowing. Context-aware features are more automated and transparent to the end user, which is speeding up the commoditization of contextual information. Organizations need to act fast in order to achieve competitive advantage and reap the most benefits from a highly competitive and fast-moving market.

Developing an application that is used frequently by a specific audience requires a rigorous design and development process. This includes defining the app's goals and objectives, determining its features and functionality, designing a user experience that is both engaging and delightful and building the underlying architecture and analytics that will support the functions of the app — even before writing the first line of code.

Mobile devices are arguably the best way to deliver messages at the right time and place given their always-on nature. So, when building a mobile app with the goal of being useful and engaging, making it a context-aware app is ideal.

Context-aware applications, or CAAs, are the next generation of intelligent mobile applications. When allowed by their users, these apps use contextual data: from historical information about the user's demographics and behavior profiles to data about the current surroundings obtained through the smartphone's microphones, accelerometers, gyroscope, cameras and other sensors. Combining these inputs with the current time and location via GPS, CAAs paint a picture about the user's immediate context, and use the information to deliver tailored experiences in the form of timely, relevant and appropriate information, notifications and/or functionality. As compared to other apps, CAAs sustain a user's attention and are more effective at influencing or changing behavior.

But where do you start? In this slideshow, Gary Rozal, Ph.D., vice president, Analytics at Mobiquity, has identified five steps for developing the next evolution of mobile apps.