Today, successful IT teams are the ones with a deep knowledge of how to take technical expertise and drive the business forward.
Always Ask 'Do We Need It?'
Even if your IT group is highly disciplined and organized, other parts of the business will regularly assume they're going to get caught up in the desire to play with cool toys and fun projects. Every new technology has to be measured in terms of how it impacts business productivity and process improvements. One of the big reasons cloud technologies have gained such widespread acceptance is because cloud advocates like ZenDesk and ServiceNow have simplified their value proposition for a broader range of employees and executives. These companies talk about results, not technology. The absence of such rigor can result in the 'disruptive' new technology being disruptive to the business.