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Best Practices of an Effective Project Management Office

  • Best Practices of an Effective Project Management Office-

    All of the best-practice organizations in the report provide training that includes soft-skills training, coaching and one-on-one mentoring from senior project managers, and providing all employees with project management-specific content. For example, Dell Services, which views project management as both an art and a science, trains its employees in both components. Dell’s PMO has a project management competency model that lists required technical, functional and leadership skills/knowledge for each job role.

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Best Practices of an Effective Project Management Office

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  • Best Practices of an Effective Project Management Office-4

    All of the best-practice organizations in the report provide training that includes soft-skills training, coaching and one-on-one mentoring from senior project managers, and providing all employees with project management-specific content. For example, Dell Services, which views project management as both an art and a science, trains its employees in both components. Dell’s PMO has a project management competency model that lists required technical, functional and leadership skills/knowledge for each job role.

APQC, a leading proponent of knowledge management, benchmarking, and best practices business research, recently released the results of a new study — Effective Project Management Offices — which uncovers trends among a select group of best-practice project management offices (PMO). The best-practice organizations highlighted in the study provide structure, guidance, and oversight to achieve the maximum value from diverse portfolios of projects. They balance strategic needs, aligning development and improvement activities to the business goals and objectives of their organizations, with an emphasis on providing the hands-on skills, tools, and assistance which empower those leading individual projects.

The best-practice organizations examined in detail in the study include: Dell Services, DTE Energy Co., IBM, United Illuminating Company, and a multi-billion-dollar beverage manufacturer.

Effective Project Management Offices details 14 best practices demonstrated by the study participants, but four in particular stood out.