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9 Critical Questions to Ask Your IT Service Provider

  • 9 Critical Questions to Ask Your IT Service Provider-

    Cloud Infrastructure

    Are your cloud services proprietary or are they outsourced to a third party like Amazon or Rackspace?

    Nearly all IT service providers offer some kind of cloud solution. It's extremely important, however, to understand whether a provider's cloud services are propriety or if they're outsourced to another cloud computing provider.

    There are security concerns with any provider that outsources cloud services to a third-party vendor. Your IT service provider may have promised to adhere to the highest security standards, but what security practices does the third-party vendor follow? And who is responsible should a failure occur?

    Also, who owns the data? Your IT service provider may have promised to destroy your data should you part ways, but will the third-party vendor really do so? If not, your data is vulnerable to theft – even if you're no longer working together.

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9 Critical Questions to Ask Your IT Service Provider

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  • 9 Critical Questions to Ask Your IT Service Provider-8

    Cloud Infrastructure

    Are your cloud services proprietary or are they outsourced to a third party like Amazon or Rackspace?

    Nearly all IT service providers offer some kind of cloud solution. It's extremely important, however, to understand whether a provider's cloud services are propriety or if they're outsourced to another cloud computing provider.

    There are security concerns with any provider that outsources cloud services to a third-party vendor. Your IT service provider may have promised to adhere to the highest security standards, but what security practices does the third-party vendor follow? And who is responsible should a failure occur?

    Also, who owns the data? Your IT service provider may have promised to destroy your data should you part ways, but will the third-party vendor really do so? If not, your data is vulnerable to theft – even if you're no longer working together.

There are plenty of good reasons for outsourcing IT operations to a service provider, but doing so comes with inherent risk. Today's organizations are entrusted with customers' financial data and other sensitive information, so it's never been more important to carefully evaluate potential service providers.

A lot is at stake when it comes to IT management, especially around security practices, business continuity and disaster recovery, supporting a mobile workforce and more. After all, your IT operation is the backbone of your business. You simply can't afford to hire a provider that promises the world and doesn't deliver, or even worse, one that doesn't adhere to the right practices.

In this slideshow, Chris Messer, senior vice president of technology at Coretelligent, outlines the nine important questions organizations should ask prospective service providers to be sure they're getting the right business partner.

Chris Messer is senior vice president of technology at Coretelligent, a leading provider of comprehensive managed IT and private cloud services. Chris works with some of today's most advanced technologies, and he personally architected Coretelligent's geo-diversified private cloud - CoreCloud - as well as Coretelligent's global client monitoring systems. He advises organizations of all sizes on their IT strategies, and helps develop custom roadmaps for private, public and hybrid cloud deployments.