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9 Critical Questions to Ask Your IT Service Provider

  • 9 Critical Questions to Ask Your IT Service Provider-

    Internet Service Providers

    How many upstream Internet providers do you connect to and is there a single geographic point of failure?

    Ask prospective IT service providers how they're connected to the Internet. You want a partner with at least two Internet service provider (ISP) connections who has tested failover scenarios – the more connections the better.

    Providers with only one ISP connection are cause for concern. With only one ISP connection, there's a single point of failure. Should that ISP experience an outage, you'll lose access to critical data. Multiple ISP connections would avoid this worst case scenario. If one ISP connection is down, the others should have the bandwidth to keep things running smoothly.

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9 Critical Questions to Ask Your IT Service Provider

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    Internet Service Providers

    How many upstream Internet providers do you connect to and is there a single geographic point of failure?

    Ask prospective IT service providers how they're connected to the Internet. You want a partner with at least two Internet service provider (ISP) connections who has tested failover scenarios – the more connections the better.

    Providers with only one ISP connection are cause for concern. With only one ISP connection, there's a single point of failure. Should that ISP experience an outage, you'll lose access to critical data. Multiple ISP connections would avoid this worst case scenario. If one ISP connection is down, the others should have the bandwidth to keep things running smoothly.

There are plenty of good reasons for outsourcing IT operations to a service provider, but doing so comes with inherent risk. Today's organizations are entrusted with customers' financial data and other sensitive information, so it's never been more important to carefully evaluate potential service providers.

A lot is at stake when it comes to IT management, especially around security practices, business continuity and disaster recovery, supporting a mobile workforce and more. After all, your IT operation is the backbone of your business. You simply can't afford to hire a provider that promises the world and doesn't deliver, or even worse, one that doesn't adhere to the right practices.

In this slideshow, Chris Messer, senior vice president of technology at Coretelligent, outlines the nine important questions organizations should ask prospective service providers to be sure they're getting the right business partner.

Chris Messer is senior vice president of technology at Coretelligent, a leading provider of comprehensive managed IT and private cloud services. Chris works with some of today's most advanced technologies, and he personally architected Coretelligent's geo-diversified private cloud - CoreCloud - as well as Coretelligent's global client monitoring systems. He advises organizations of all sizes on their IT strategies, and helps develop custom roadmaps for private, public and hybrid cloud deployments.