9 Critical Questions to Ask Your IT Service Provider

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Automated Monitoring

What type of automated monitoring do you provide?

Any IT service provider that you're considering partnering with should provide around-the-clock automated and remote monitoring. This is a must-have. Without automated monitoring, it can take providers a long time to check systems and determine what caused a failure. That's downtime you can't afford.

Ask providers what remote monitoring and management (RMM) solution they use. RMMs proactively monitor critical infrastructure to identify potential issues before they become costly problems. If they're not using an RMM, that's a red flag.

There are plenty of good reasons for outsourcing IT operations to a service provider, but doing so comes with inherent risk. Today's organizations are entrusted with customers' financial data and other sensitive information, so it's never been more important to carefully evaluate potential service providers.

A lot is at stake when it comes to IT management, especially around security practices, business continuity and disaster recovery, supporting a mobile workforce and more. After all, your IT operation is the backbone of your business. You simply can't afford to hire a provider that promises the world and doesn't deliver, or even worse, one that doesn't adhere to the right practices.

In this slideshow, Chris Messer, senior vice president of technology at Coretelligent, outlines the nine important questions organizations should ask prospective service providers to be sure they're getting the right business partner.

Chris Messer is senior vice president of technology at Coretelligent, a leading provider of comprehensive managed IT and private cloud services. Chris works with some of today's most advanced technologies, and he personally architected Coretelligent's geo-diversified private cloud - CoreCloud - as well as Coretelligent's global client monitoring systems. He advises organizations of all sizes on their IT strategies, and helps develop custom roadmaps for private, public and hybrid cloud deployments.

 

Related Topics : A Big Market for Big Data Jobs, Midmarket CIO, IT Management Automation, SharePoint, Technology Markets

 
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