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9 Critical Questions to Ask Your IT Service Provider

  • 9 Critical Questions to Ask Your IT Service Provider-

    Help Desk

    Do you staff your own in-house help desk or outsource to a third party?

    The best service providers staff their help desks onsite. Providers with onsite help desk support are better able to train their technicians and uphold them to the highest standards, which can translate into a better overall customer support experience.

    Providers that outsource help desk support usually won't proactively make this known, so be sure to ask. Know that if you partner with a provider that outsources support, you'll likely be speaking with overseas technicians who aren't familiar with your business and preferred processes.

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9 Critical Questions to Ask Your IT Service Provider

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    Help Desk

    Do you staff your own in-house help desk or outsource to a third party?

    The best service providers staff their help desks onsite. Providers with onsite help desk support are better able to train their technicians and uphold them to the highest standards, which can translate into a better overall customer support experience.

    Providers that outsource help desk support usually won't proactively make this known, so be sure to ask. Know that if you partner with a provider that outsources support, you'll likely be speaking with overseas technicians who aren't familiar with your business and preferred processes.

There are plenty of good reasons for outsourcing IT operations to a service provider, but doing so comes with inherent risk. Today's organizations are entrusted with customers' financial data and other sensitive information, so it's never been more important to carefully evaluate potential service providers.

A lot is at stake when it comes to IT management, especially around security practices, business continuity and disaster recovery, supporting a mobile workforce and more. After all, your IT operation is the backbone of your business. You simply can't afford to hire a provider that promises the world and doesn't deliver, or even worse, one that doesn't adhere to the right practices.

In this slideshow, Chris Messer, senior vice president of technology at Coretelligent, outlines the nine important questions organizations should ask prospective service providers to be sure they're getting the right business partner.

Chris Messer is senior vice president of technology at Coretelligent, a leading provider of comprehensive managed IT and private cloud services. Chris works with some of today's most advanced technologies, and he personally architected Coretelligent's geo-diversified private cloud - CoreCloud - as well as Coretelligent's global client monitoring systems. He advises organizations of all sizes on their IT strategies, and helps develop custom roadmaps for private, public and hybrid cloud deployments.