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8 Important People to Connect with During a Major IT Incident

  • 8 Important People to Connect with During a Major IT Incident-

    Media

    News reports and blogs scolding your company for radio silence during an outage can destroy your company’s reputation. According to a 2012 Ponemon Institute study, 54 percent of companies believe it can take more than 10 months to restore a company's reputation following a breach of customer data. Transparent and timely communication can go a long way toward minimizing the effect.

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8 Important People to Connect with During a Major IT Incident

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  • 8 Important People to Connect with During a Major IT Incident-7

    Media

    News reports and blogs scolding your company for radio silence during an outage can destroy your company’s reputation. According to a 2012 Ponemon Institute study, 54 percent of companies believe it can take more than 10 months to restore a company's reputation following a breach of customer data. Transparent and timely communication can go a long way toward minimizing the effect.

Major IT incidents and business disruptions occur at every company. When they do, specialized procedures kick in to restore service as quickly as possible. The IT service desk initiates IT’s response by alerting major incident managers, who assemble a major incident resolution team and get to work.

But restoration and resolution are only the tip of the major incident communication iceberg. Really effective major incident communication reaches out to a host of other people inside and outside the organization to share information, receive help, keep people up to date and prevent further interruptions.

In this slideshow, Abbas Haider Ali, CTO, xMatters, Inc., outlines eight important people to connect with outside the resolution process.

Abbas Haider Ali brings over 15 years of experience in networking, cloud-based services and multi-modal communications. As CTO of xMatters, he’s responsible for evangelizing the adoption of communications-enabled business processes, and has worked closely with more than 400 global IT organizations to create a vision for adopting intelligent communication strategies across business scenarios.