You've heard the hype. The Internet of Things (IoT) promises a world where virtually every object is interconnected via embedded sensors, software and electronics to collect and exchange data. Gartner predicts that, by 2020, the IoT will grow to 20.8 billion connected things with 7.2 billion of them used by businesses.
Regardless of the pace at which businesses adopt the IoT, the best ITSM tools will have to evolve to deal with IoT-driven changes such as more connected nodes, data points, and automation, all of which add complexity. In this slideshow, Ujjwal Sood, product analyst, ManageEngine, has identified seven ways in which the IoT will impact ITSM.
Ujjwal Sood is a product analyst at ManageEngine, a division of Zoho Corp. He works in the ITSM products division for the flagship product ServiceDesk Plus. He tracks emerging IT technologies and studies their impact and application in the IT service management context.
An eWEEK Property
Copyright 2020 Quinstreet Inc. All Rights Reserved.
Advertiser Disclosure: Some of the products that appear on this site are from companies from which QuinStreet receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. QuinStreet does not include all companies or all types of products available in the marketplace.