5 Business Operations Transformed by Wearables
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Jobsite Safety
In service situations where every minute of equipment down-time can create potentially significant cost or safety repercussions, technicians simply can't afford to look away from what they're working on to receive or relay a message; being tied to a traditional mobile device won't cut it. In addition, the biometric capabilities that are embedded in many wearables can further enhance safety while a technician is on the job. The Apple Watch, for example, offers a barometer feature that tracks elevation. Any precipitous drop in altitude could indicate a possible fall and would be automatically reported. In addition, a heart rate monitor increases the capabilities of biometric surveillance, a key tool for ensuring the well-being of remote technicians.
Wearables technology can help close the gap between information and action by managing numerous challenges in workforce automation. Already, mobile has revolutionized business and now wearables and intelligent automation are furthering a redesign of interactivity among employees, assets, tools and customers. This includes providing employees in the back office, as well as those immersed in delivering in-field service, with job information, daily schedule information, and service request updates right at the tap on a smart watch.
To be sure, wearable devices are helping boost the convenience of mobility to a hands-free experience for field service professionals. Moreover, the addition of "intelligence" provides a massive multiplier to the impact of these devices on business operations. In this slideshow, Steve Smith, vice president of strategic verticals at ClickSoftware, shares five examples of how business processes can be improved with intelligent analytics through wearable devices.
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