5 Best Practices to Enable Remote Workers

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Establish a Remote Work Policy

Create a company-wide policy to determine what percentage of personnel can work remotely, and how. For example, will all employees be eligible to work remotely? Will it be a performance-based privilege?

Regardless of the amount of employees that work from home, establish a clear protocol including performance expectations when working remotely. For example, contact center agents that work from home should aim to answer 20 to 30 customer inquiries each day. Establish these guidelines to keep employees on track while not physically onsite.

Recent years have seen a significant increase in the remote workforce as developments in technology have given employees the freedom to work anywhere, anytime. According to Forrester, U.S. telecommuting will swell to 63 million adults this year. As the remote work trend continues to accelerate, more and more companies are offering employees the ability to work remotely on a regular basis.

Select jobs are easier than others to do remotely – such as writers, engineers and recruiters – but more industries are impacted by the rise of remote work today. Contact centers in particular are pioneering the remote work trend by hiring customer service agents that work remotely 100 percent of the time when powered by the right technology.

In this slideshow, Five9, a leading provider of cloud software for the enterprise contact center market, identifies five ways that companies across all industries can empower employees to work remotely.

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