Recent years have seen a significant increase in the remote workforce as developments in technology have given employees the freedom to work anywhere, anytime.
Establish a Remote Work Policy
Create a company-wide policy to determine what percentage of personnel can work remotely, and how. For example, will all employees be eligible to work remotely? Will it be a performance-based privilege?
Regardless of the amount of employees that work from home, establish a clear protocol including performance expectations when working remotely. For example, contact center agents that work from home should aim to answer 20 to 30 customer inquiries each day. Establish these guidelines to keep employees on track while not physically onsite.