10 Steps to Smarter IT Ticket Management
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Pin the Right People to the Right Job
Whether automatic or manual, inflowing tickets should be directed to well-trained and specific technicians depending on their relevant field of expertise. Assigning the right IT technician will minimize work time and exclude chaos in your IT help desk workflow.
Specific roles associated with registered technicians will be crucial parameters while sorting tickets in the automated ticket assignment process. You can specify each technician's area of expertise and associate it with relevant sites or departments in your organization. Providing IT technicians with access and task permissions allows them to work on assigned tickets with ease.
Whether or not you subscribe to the butterfly effect, the idea holds true for IT operations. Even the tiniest of initial changes can determine the path of your IT ticket. So, tread carefully. Without automation and smart management, your help desk could quickly and easily spin out of control. In this slideshow, LeAnn Smiles, market analyst at ManageEngine, has identified 10 easy steps that will make IT ticket management a breeze for your organization.
Related Topics : A Big Market for Big Data Jobs, Midmarket CIO, IT Management Automation, SharePoint, Technology Markets
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