Microsoft Turns to ThousandEyes to Identify SaaS Bottlenecks

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    As much as software-as-a-service (SaaS) applications have been a boon in terms of making software more accessible, they do introduce a lot of issues in the way of physics that IT organizations need to figure out. After all, not every connection to the Internet is equally robust.

    To help organizations using its customer relationship management (CRM) software online, Microsoft has enlisted the aid of ThousandEyes, a provider of network monitoring software. Sanjay Mehta, chief marketing officer for ThousandEyes, says that as part of this arrangement, which was announced at the Microsoft Convergence 2015 conference this week, Microsoft will not only use the ThousandEyes network monitoring software to optimize where it runs instances of Microsoft Dynamics in a particular data center, the data that ThousandEyes gathers will also be available to the company’s customers.

    Mehta says that ThousandEyes network monitoring software makes it possible to run synthetic tests to identify network bottlenecks that adversely affect cloud application performance.


    Mehta says that usually the source of a cloud application performance issue isn’t in the data center, but rather in the last network mile being used to connect to the application. ThousandEyes is designed to create a neutral platform where all the interested parties can come together to work out those issues, says Mehta.

    The degree to which SaaS application performance issues affect organizations naturally varies. But even with how distributed most organizations are these days, it is an issue that affects most enterprises.

    Mike Vizard
    Mike Vizard
    Michael Vizard is a seasoned IT journalist, with nearly 30 years of experience writing and editing about enterprise IT issues. He is a contributor to publications including Programmableweb, IT Business Edge, CIOinsight and UBM Tech. He formerly was editorial director for Ziff-Davis Enterprise, where he launched the company’s custom content division, and has also served as editor in chief for CRN and InfoWorld. He also has held editorial positions at PC Week, Computerworld and Digital Review.

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