The Impact of Solution Provider Mergers & Acquisitions on Customers

In the fall of 2011, IFS North America and Mint Jutras conducted a study among executives and professionals of middle market to large manufacturers to better understand the impact on customers when solution providers grow through acquisition. The study illuminated the concerns of customers and how they respond.

Click through for results from a survey examining the impact of solution provider mergers and acquisitions on customers, conducted by IFS North America and Mint Jutras.

Over half (54 percent) of survey respondents have ‘experienced’ an acquisition of their software vendor.

Most continue to run software post-acquisition. But when replaced, the incumbent vendor does not necessarily have the advantage. A search for replacement is > 3X as likely to be put out to bid.

Acquisitions that result in broad portfolios of products are not necessarily viewed negatively but this will depend on the nature of the portfolio.

Concerns primarily arise over the continued support and innovation of products that are implemented at the time of the acquisition.