Job Description: Technical Support Manager

159 KB | 2 files | null DOC

This real-world example of a job description for a Technical Support Manager can help you create a job posting that will attract highly qualified candidates. It's also useful in crafting a resume that a prospective employer is more likely to place on the "interview" pile.

The attached document is a typical job description for a Technical Support Manager and was provided by IT Staffing and Tech Recruiting firm G.1440.

The Technical Support Manager is responsible for top-tier customer and technical support to clients working remotely using email, phone, chat and videoconferencing to resolve issues. Additional responsibilities include:

  • Collaborating with other managers on ideas and processes to improve the overall customer experience
  • Serving as the primary point of contact for escalating advanced technical issues to external vendors and internal development teams
  • Providing call and resolution metrics on a weekly basis

The attached Zip file includes:

  • Intro Page.doc
  • Technical Support Manager.doc
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