Research Shows North American Companies Open to SaaS Solutions for IT Infrastructure Management, Though Model Not Yet Widely Used

The majority of US and Canadian technology decision makers not currently using Software as a Service (SaaS) products for IT infrastructure management said they would consider using SaaS products to manage critical infrastructure like desktop hardware and software, network systems, software patches and e-mail archiving, according to a recent study conducted by IT Business Edge and Palmer Research.

Louisville, KY – September 30, 2008 – The majority of US and Canadian technology decision makers not currently using Software as a Service (SaaS) products for IT infrastructure management said they would consider using SaaS products to manage critical infrastructure like desktop hardware and software, network systems, software patches and e-mail archiving, according to a recent study conducted by IT Business Edge and Palmer Research. Of those not currently using SaaS solutions, 40% said they would consider employing one in the next 18 months.

Only 12% of the more than 700 IT and business managers who participated in the survey said they are currently using (SaaS) in their IT infrastructure management efforts. The research project was sponsored by Dell Modular Services.

“Though the SaaS model has not been adopted by a lot of companies so far, many seem open to the concept when it comes to managing their IT infrastructure,” said Wallace Palmer, principal of Palmer Research. “This suggests the potential for significant future growth in this area.”

The complete research report, “The Future of SaaS and IT Infrastructure Management:
A Survey of IT Decision Makers in North America,” is available for download at:
https://www.itbusinessedge.com/offer.aspx?o=03630018

About IT Business Edge

IT Business Edge delivers the information, analysis and context business technology decision makers need to maximize returns on IT investments and align IT initiatives with business objectives. As a Technology Intelligence Agent, IT Business Edge provides content different from that of a traditional IT publisher, news service or analyst firm. Our editors monitor all these sources — plus many others — for critical IT information that they translate into actionable advice for high-level IT and business managers. Subscribers access our practical content and useful decision-making tools through a rich Website, targeted e-mail newsletters, and varied RSS feeds. All these outlets feature our business-focused blogs, exclusive interviews with field experts and industry insiders, plus our database of more than 25,000 abstracts summarizing content from 2,500-plus sources. Visit our website at: https://www.itbusinessedge.com

About Palmer Research

Based in Los Altos, California, Palmer Research specializes in all types of research for Information Technology and consumer technology clients. In addition, Palmer Research helps vendors and publishers with specialized technology research event planning and execution. Established in 2002, Palmer Research prides itself on providing clients with sound methodologies, excellent research execution, and detailed analysis. Clients include Oracle®, VeriSign®, The InfoWorld Media Group, Reed Business Information, SourceForge, Millward Brown and Kantar. For more information on the company’s research capabilities, contact Wallace Palmer at (650) 941-6940.

About Dell Modular Services

Built around a powerful, scalable and cost effective Software-as-a-Service (SaaS) enabled delivery platform, Dell’s suite of remote management services enables customers to monitor, manage and troubleshoot IT services with minimal up-front investment, and provides the flexibility to leverage ongoing innovation and to configure these modular services to their needs. Dell Desktop Manager helps simplify IT by centrally managing PCs to help reduce support costs, automate asset discovery and monitor software usage while simplifying compliance, and protect sensitive information through data encryption and online backup. For more information on Dell Desktop Manager Software Services, visit www.dell.com/desktopmanager.