Job Description: Technical Support Manager
This real-world example of a job description for a Technical Support Manager can help you create a job posting that will attract highly qualified candidates. It’s also useful in crafting a resume that a prospective employer is more likely to place on the “interview” pile.
The attached document is a typical job description for a Technical Support Manager and was provided by IT Staffing and Tech Recruiting firm G.1440.
The Technical Support Manager is responsible for top-tier customer and technical support to clients working remotely using email, phone, chat and videoconferencing to resolve issues. Additional responsibilities include:
- Collaborating with other managers on ideas and processes to improve the overall customer experience
- Serving as the primary point of contact for escalating advanced technical issues to external vendors and internal development teams
- Providing call and resolution metrics on a weekly basis
The attached Zip file includes:
- Intro Page.doc
- Technical Support Manager.doc
