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    Job Description: Technical Support Manager

    Job Description: Technical Support Manager

    This real-world example of a job description for a Technical Support Manager can help you create a job posting that will attract highly qualified candidates. It’s also useful in crafting a resume that a prospective employer is more likely to place on the “interview” pile.

    The attached document is a typical job description for a Technical Support Manager and was provided by IT Staffing and Tech Recruiting firm G.1440.

    The Technical Support Manager is responsible for top-tier customer and technical support to clients working remotely using email, phone, chat and videoconferencing to resolve issues. Additional responsibilities include:

    • Collaborating with other managers on ideas and processes to improve the overall customer experience
    • Serving as the primary point of contact for escalating advanced technical issues to external vendors and internal development teams
    • Providing call and resolution metrics on a weekly basis

    The attached Zip file includes:

    • Intro Page.doc
    • Technical Support Manager.doc

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