Job Description: Tech Support Analyst

Keeping up with the ever-changing IT needs of a growing business can be a logistical nightmare. That’s why so many organizations have outsourced IT management to managed service providers (MSPs). Managed services continue to grow at a steady pace, boosted by remote work and the challenges of staffing an IT team with talent in high […]

Recently, IBM struck a deal to acquire Databand.ai, which develops software for data observability. The purchase amount was not announced. However, the acquisition does show the importance of observability, as IBM has acquired similar companies during the past couple years. “Observability goes beyond traditional monitoring and is especially relevant as infrastructure and application landscapes become […]

Modern companies, both small and large, require more software and tools to compete in an ever-changing marketplace. A particularly valuable tool is software that handles Governance, Risk, and Compliance, or GRC. GRC is software that allows a company to unify the technology they utilize and business goals, manage risk, and ensure compliance with any regulations […]

IT service management (ITSM) refers to how IT teams administer the end-to-end delivery of IT services to customers. Moreover, it encompasses all the activities and processes necessary to support, deliver, build, and design these services. The core idea behind ITSM is the delivery of IT as a service. People often misunderstand ITSM as basic IT […]