Glitch: The Hidden Impact of Faulty Software Excerpt

    ‘Glitch: The Hidden Impact of Faulty Software’ Excerpt

    The risks of software failure are increasing by the moment. This book chapter examines tow recent software meltdowns and the long-ranging impact they have had on companies’ reputation and consumers’ well-being.

    Your software systems are the heart of your business — and they may be
    vulnerable. In “Glitch: The
    Hidden Impact of Faulty Software,”
    industry leader Jeff Papows, Ph.D.,
    outlines the three converging forces that are leading to the proliferation of glitches.
    Papows explains why and how these glitches are affecting businesses, government
    agencies and consumers and provides recommendations as to what we can do about

    Written for senior decision makers, Papows explains why the risks of software
    failure are growing worse, not better — and shows how software
    glitches can destroy both your profitability and your reputation. He also introduces
    proven governance techniques that can help you systematically find and fix weaknesses
    in the way you build, buy, and manage software.

    Our excerpt, from chapter two (“The Personal Impact”), examines the ways that
    software glitches can become a matter of life and death, using the recent Toyota
    recalls and faulty technology used in radiation machines used to treat cancer patients
    as real-world examples.

    This excerpt is from the book, “Glitch: The Hidden Impact of Faulty Software”
    authored by Jeff Papows, published by Pearson/Prentice Hall Professional, Sept. 2010,
    ISBN 0132160633, Copyright 2011 Pearson Education, Inc.

    The attached Zip file includes:

    • Intro Page.doc
    • Cover Sheet and Terms.pdf
    • Glitch Excerpt.pdf

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