Did Cisco Prove Bill Gates Wrong on Social Responsibility?

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    Years ago, I watched with interest Bill Gates come to the conclusion that his next big effort wouldn’t be a new technology product. Instead, it would be finding ways to help areas and people, both foreign and domestic, that needed it. His foundation has since been a powerful platform for change. Many argued that he could have been far more effective as CEO of Microsoft. He realized at the time, though, that he couldn’t split his focus. Conversely, Steve Jobs stopped all philanthropic efforts at Apple, believing investors wanted to make those decisions themselves and that his job was to get them the money to do so. David Roman, who is now Lenovo’s CMO, while at HP found a way to creatively blend marketing with celebrity philanthropy to further HP’s marketing and philanthropic goals. It remains one of the most creative yet unrepeated efforts in the market today.

    Cisco is taking a very different path, granted one that particularly lends itself to communications, by blending its philanthropic and corporate goals into something that is also impressively powerful. Perhaps this showcases that, in this, Gates and Jobs might have been wrong. This falls under Cisco’s Social Responsibility organization and it too is a very creative blend.

    Let’s talk about that.

    Tactical Operations

    Communications have to work across a variety of conditions and customers expect these technologies to be so reliable that their chance of failure is insignificant. A great deal of money is spent on testing to harden these technologies. Cisco appears to have realized that one of the best tests is during a disaster because this puts the technology into situations that are typically beyond design parameters. If it can hold up in a disaster, it should be able to hold up against almost anything else. In addition, countries specify technology that is designed to be deployed either during rescue operations or for defense and they need even more rigorous testing. Cisco needs to develop skills in its employees that are consistent with those of the unique customers that have these needs.

    The Cisco Tactical Operations unit’s mission is to work directly with organizations like FEMA, the United Nations and the American Red Cross to set up communications for first responders in time of need. Specially trained engineers design and install communications equipment while specially trained operations coordinators manage logistics and planning on site. This group is supplemented by the Disaster Incident Response team, a group of uniquely trained Cisco volunteers who put their lives at risk with TacOps and are asked to respond quickly during a crisis.


    These organizations have provided critical help and communications support during Typhoon Haiyan in 2013, Hurricane Sandy in 2012, and the Waldo Canyon fire in Colorado Springs in 2012. During down time, they participate in training events like the Girl Scouts Science Camp to get kids interested in careers in science, technology, engineering and math.

    Through this program, Cisco not only provides critical help but it gains unmatched knowledge on what goes on during a disaster, how to better build hardware so it can survive these events, and the skills needed to create tools and people who can better operate in them. It shows that you don’t have to separate helping from corporate goals; you can align them and have a multiplicative impact on related problems. In this case, the result is systems and special tools more uniquely designed to survive and help with disasters in the hands of Cisco customers, overlaid with a support team that can fill the holes and constantly increase the preparedness of the world for these events.

    This is called leverage and, when applied successfully, it can multiply the beneficial impact of any investment.

    Wrapping Up: Leveraging Both Needs: Corporate and Philanthropic

    For every company that makes a product that fulfills a critical need like communications, there is likely a convergence between what those products do day to day and what they mean to those in critical need. If, like Cisco, a firm can find that convergence, it likely can have a much bigger impact on the world by using a team like Cisco’s TacOps to help in times of need and then filtering back what is learned to multiply the effect of that effort to other professional teams asked by their governments to address similar instances. They also gain a clear knowledge of how important it is to have products that can weather these kinds of storms, reducing the need for these efforts over time and allowing these limited resources to be spread less thinly and to better focus on the biggest of problems.

    In the end, this showcases that you can actually create leverage and have a far bigger impact if you can find synergy between what the company needs to do anyway and what the firm wants to do to be more socially responsible.

    Rob Enderle is President and Principal Analyst of the Enderle Group, a forward-looking emerging technology advisory firm.  With over 30 years’ experience in emerging technologies, he has provided regional and global companies with guidance in how to better target customer needs; create new business opportunities; anticipate technology changes; select vendors and products; and present their products in the best possible light. Rob covers the technology industry broadly. Before founding the Enderle Group, Rob was the Senior Research Fellow for Forrester Research and the Giga Information Group, and held senior positions at IBM and ROLM. Follow Rob on Twitter @enderle, on Facebook and on Google+


    Rob Enderle
    Rob Enderle
    As President and Principal Analyst of the Enderle Group, Rob provides regional and global companies with guidance in how to create credible dialogue with the market, target customer needs, create new business opportunities, anticipate technology changes, select vendors and products, and practice zero dollar marketing. For over 20 years Rob has worked for and with companies like Microsoft, HP, IBM, Dell, Toshiba, Gateway, Sony, USAA, Texas Instruments, AMD, Intel, Credit Suisse First Boston, ROLM, and Siemens.

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