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    The State of Communications and Collaboration

    A survey of 809 senior IT leaders in the U.S. conducted by the IT services firm Dimension Data finds that while communications and collaboration technologies continue to proliferate in the enterprise, companies are wrestling with how to get the most value out of their investments.

    In particular, video seems to be a major challenge. At the same time, it’s not clear what impact these technologies are having on productivity, nor does it look like business travel is declining.

    Certainly, there are more communications mediums for business than ever and, to one degree or another, they are all being used.

    The State of Communications and Collaboration - slide 1

    Click through for results from a communication and collaboration survey conducted by Dimension Data.

    The State of Communications and Collaboration - slide 2

    Access does not equate to usage.

    The State of Communications and Collaboration - slide 3

    The majority also have access to multi-point systems.

    The State of Communications and Collaboration - slide 4

    Less than half typically use video conferencing.

    The State of Communications and Collaboration - slide 5

    Most video conferencing systems are still on premise.

    The State of Communications and Collaboration - slide 6

    Theory and reality don’t always match up.

    The State of Communications and Collaboration - slide 7

    Network bandwidth and costs are still the two biggest challenges.

    The State of Communications and Collaboration - slide 8

    Doesn’t seem like video conferencing has put a dent in business travel.

    The State of Communications and Collaboration - slide 9

    Video trails audio conferencing by a wide margin.

    The State of Communications and Collaboration - slide 10

    Most employees are still local.

    The State of Communications and Collaboration - slide 11

    The majority are playing it by ear.

    The State of Communications and Collaboration - slide 12

    Video, and productivity in general, is fairly far down the list.

    The State of Communications and Collaboration - slide 13

    Probably not as much as they should.

    The State of Communications and Collaboration - slide 14

    IP phones dominate.

    The State of Communications and Collaboration - slide 15

    Many are skeptical of mobile phones for business use.

    The State of Communications and Collaboration - slide 16

    Instant messaging has become a standard tool for collaboration.

    The State of Communications and Collaboration - slide 17

    Audio conferencing as a service gains momentum.

    The State of Communications and Collaboration - slide 18

    Web conferencing is also pretty widespread.

    The State of Communications and Collaboration - slide 19

    Workflow processes have yet to adapt.

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