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    The Crying Need for Self-Service IT

    When it comes to software, most business users have no idea what an application costs and don’t understand why it takes so long to buy, procure and install an application.

    In a survey of 1,000 business users in the U.S and the United Kingdom, the market research firm Vanson Bourne conducted a survey of 1,000 business users on behalf of 1E, a provider of a portal platform for managing the self-service of application software.

    The survey not only highlights the issues with the way software is distributed inside the enterprise, it also highlights how poorly that process reflects on the internal IT department. The good news is that most end users are more than happy to manage the process themselves if the IT organization would only let them.

    The Crying Need for Self-Service IT - slide 1

    Click through for results from a survey conducted by Vanson Bourne on behalf of 1E, a portal platform provider for managing the self-service of application software.

    The Crying Need for Self-Service IT - slide 2

    The number of people who had to wait a week or more for software to be installed.

    The Crying Need for Self-Service IT - slide 3

    The number of people who have to chase down their software requests; 15 percent never receive it.

    The Crying Need for Self-Service IT - slide 4

    The percentage who feel it would be quicker to find and install their own software.

    The Crying Need for Self-Service IT - slide 5

    Percentage who feel they get little or no value from the IT department.

    The Crying Need for Self-Service IT - slide 6

    Percentage who still use a phone or send an e-mail to request new software.

    The Crying Need for Self-Service IT - slide 7

    Nearly one in 10 don't know the process for requesting software.

    The Crying Need for Self-Service IT - slide 8

    The percentage who were able to get their software in under an hour.

    The Crying Need for Self-Service IT - slide 9

    Percentage who said the software distribution process is inefficient.

    The Crying Need for Self-Service IT - slide 10

    Percentage who said they would be open to using software on a temporary basis.

    The Crying Need for Self-Service IT - slide 11

    The percentage who are unsure of the cost of the software they requested.

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