Kaseya Makes Network Troubleshooting Simpler

For a long time now, networking vendors have been fond of generating maps of networking environments that made it easier to identify where networking equipment and devices attached to the network are physically located. Kaseya today took that concept a step further by allowing IT administrators to now click on those images to immediately begin troubleshooting issues.

Mike Puglia, chief product officer for Kaseya, says version 9.5 of the Traverse network monitoring and management platform allows IT managers to make use of Kaseya agent software running to remotely manage any device attached to the network without having to open a separate console.

As part of the effort, Kaseya has also updated the Panorama graphic software it includes with Traverse to include support for a series of intelligent actions that can be employed to resolve common problems. In addition, Kaseya is adding an Automation Profiles capability that makes it simpler to deploy Kaseya agent software on new devices that have been added to the network.

Puglia says most of these new capabilities take advantage of Big Data analytics technologies that Kaseya is now infusing in the Traverse platform. The goal, says Puglia, is to make it easier for level-one technicians to address a much broader array of issues on their own.

“It’s not intended to replace people,” says Puglia. “But there is a lot more automation and self-remediation.”

After decades of manually managing almost every device on the network, it may take some time for IT organizations to get used to relying on automation frameworks to address most routine issues. But as more devices get connected to the network, many of them will be just as happy to put an end to much of the drudgery that makes managing networks a monotonous task nobody really appreciates.