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    Jillian Koskie

    Jillian Koskie is an experienced software developer, writer, business analyst, and usability design expert. With over 24 years in these roles, Jillian has enjoyed applying her considerable skill-set to assist clients and users across a wide variety of sectors including: legal, health, and financial services. Combining these professional opportunities with a love of technology, Jillian is pleased to act as a trusted advisor, contribute articles, voice opinions, and offer advice to numerous organizations, news outlets, websites, and publications.

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    Motivating and Retaining Your Development Team

    These days, skilled software developers are expected to design, create, install, test, and maintain software applications. Combining these demands...

    Guide to Transitioning From Software Development to Maintenance

    Transferring a project from your development team to the support & maintenance team is an important process. Here’s how to plan for it.

    Using Whiteboards to Streamline Development Team Collaboration

    Whiteboard applications allow DevOps teams to effectively collaborate and share ideas. Here is how.

    Identifying Software Requirements Using 5 Whys and 5 Hows

    Using this root cause analysis approach provides clarity throughout the development process. Here is how to use it.

    How to Choose a Software Development Methodology: 6 Approaches

    By choosing the best methodology, software development teams can standardize their processes and deliver higher quality products in less time.

    Using Swim Lane Diagrams to Improve Software Development

    Swim lane diagrams add value to your software development process by providing a visual way to manage the steps, timing, and activities required by a project.

    10 User-Centered Software Design Mistakes to Avoid

    Make your software more accessible and usable by avoiding these common user-centered software design mistakes.

    Steps to Conducting a Software Usability Test

    Usability testing is a valuable tool that allows your organization to identify problems with a product, improve accessibility, and better understand users.

    Inclusive Software Design Best Practices

    Inclusive design methodology strives to create software environments that can be meaningfully used by as many people as possible.

    Using Journey Maps to Understand Your Software Users

    Journey maps identify and visualize how users will use your software applications to support current workflows and business processes.

    Using Prototyping to Accelerate Software Development

    Prototyping helps teams test software design solutions and confirm project requirements before development begins. Here's how.

    The Importance of Usability in Software Design

    By engaging key usability heuristics during your design and development stages, you can ensure your software is efficient, effective, engaging, error tolerant, and easy to learn.