ITBE Staff

A successful ITSM strategy is a lot like a game of connect-the-dots.  Organizations may already have a ticketing system for incident management, for example, or perhaps the beginnings of a configuration management database (CMDB), and maybe even some cost management functions – all valid pieces of ITSM. Too often, however, they are disparate systems relying […]

With summer officially in full force, it’s not always easy to disconnect from the office, especially if you’re running the IT department. Managing technology within an enterprise requires 24/7 attention. This slideshow features tips from C-level executives at 1E, Backupify and RSD that will help CIOs gain peace of mind as they, and fellow employees, […]

We have long since passed an era when 100 percent prevention of security breaches was even remotely possible, especially when it only takes a single, seemingly harmless activity — such as an employee clicking a link, using an insecure Wi-Fi connection, or downloading a corrupted software update — to unleash a full-scale infection. This, however, […]

Sales organizations require efficiency and automation in order to be successful. For inside sales reps, this becomes even more important since they need a cadence/workflow, calling tools and email to do their jobs effectively. As a result of inside sales growth, sales automation solutions have become an integral part of the sales organizations to help streamline the […]

Once considered the unthinkable, real-life cyber attacks on critical infrastructure have taken center stage in the past three years. Advancing technologies, evolving cyber threats and a little piece of malware called Stuxnet have catapulted cybersecurity of real-world infrastructure from an academic backwater to a top government and industry priority. From power plants to water treatment […]

Approximate Matching: Definition and Terminology Approximate matching is a promising technology designed to identify similarities between two digital artifacts. This can be very useful for filtering data for security monitoring and digital forensics. Approximate matching is a promising technology designed to identify similarities between two digital artifacts. It is used to find objects that resemble […]

Sonian, a pioneer in cloud-based email archiving, surveyed a wide range of managed service providers (MSPs) to gain insight into their current challenges and the strategic approaches they’re using to generate new business and build relationships with partners. The population consisted of various types of MSPs that manage enterprise and SMB accounts for a variety […]

Interviews can be nerve-racking affairs. It’s easy to get so caught up in crafting the perfect responses to your interviewer’s questions that you forget to ask questions of your own. Remember, an interview is a two-way street. As a candidate, you’re not there to simply answer the hiring manager’s inquiries. It’s important to take a […]

The ubiquity of smartphones has made mobile marketing essential for success in today’s business environment. Effective execution, however, requires more than launching creative campaigns. Companies have to integrate mobile data across channels, including SMS, MMS, voice, social, push, Web, apps, wallet and location-based services, as the demand for personalization necessitates a cross-channel approach. To utilize […]

Information governance is the set of multi-disciplinary structures, policies, processes and controls implemented to manage information. Gartner states that “the goal of information governance is to ensure compliance with laws and regulations, mitigate risks and protect the confidentiality of sensitive company and customer data.” More than another word for “records management,” information governance aims to […]

Data leaks are a growing problem for businesses of all sizes. More and more information is being shared, stored and accessed through a multitude of devices, which increases the odds of data leaks or breaches. These breaches can be detrimental to a company’s bottom line as sensitive information can impact stock price and brand value, […]

The rise of mobile technology has significantly increased the use of personal devices in the workplace. In fact, personal “pocket office” devices tucked discreetly inside a purse or coat pocket are the tools powering many of today’s business professionals. Yet, a surprising number of businesses continue to neglect addressing the “pocket office” in an official […]