As part of a broad effort to reinvent itself, BMC Software this week added advanced analytics capabilities to its suite of IT operations management software, while at the same time revamping its Remedy service desk software.
In addition, BMC has created a series of Smartflow Solutions that combine various BMC Software products into frameworks that make it possible to more easily manage IT at scale, while providing access to Automation Passport, a compilation of reference guides and best practices for automating IT operations.
Paul Appleby, worldwide executive vice president of sales and marketing for BMC Software, says BMC is moving to modernize its complete suite of distributed IT management offerings to make it easier to manage IT at scale in the age of cloud computing. Organizations that are increasingly relying on IT as a competitive weapon need to be able to operate IT on an industrial scale in order to successfully compete, says Appleby.
To that end, BMC TrueSight adds predictive analytics capabilities to the BMC portfolio of application performance management (APM) software, while BMC Remedy with Smart IT now sports a modern user interface that can be used on both desktop and mobile computing devices. This latest version of BMC service desk software adds the ability to profile customer and end-user data to provide more personalized levels of IT support.
Appleby contends that with the rise of the digital economy, enterprise IT not only matters more than ever; it’s never been more strategic. But like any other weapon, organizations need to have the tools and frameworks in place that enable them to wield that weapon before they can ever succeed as a digital business.