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Defining Deep Data: What It Is and How to Use It

The Deep Data framework is based on the premise that a small number of information-rich data streams, when leveraged properly, can yield greater business value at lower cost than vast volumes of data.

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Survey Says IT Worker Stress Way Down, Pride Up

According to a new report, the tech industry has seen a vast improvement in the IT working environment over the past year.

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Study Showcases Biggest Cyber Threat - Feds Trying to Do Their Jobs

Cybersecurity threats are growing. To defend against increasing threats, agencies must comply with various cybersecurity mandates that often fail to take the user experience into account.

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Your Workday on Email: Mobile vs. Desktop Habits

Over a typical workday, where and when do you generally read your work email? Do you use your mobile device or desktop? Read it while on your morning or evening commute? While at lunch?

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Five Common Customer Service Pain Points to Avoid

Excellent customer service is a vital part of any successful business, and seen as a good indicator of how much a company values customers' business.

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Seven Ways to Build and Maintain Customer Loyalty

In order to maintain customers, it's more important than ever that they feel fully valued and supported in their experience. This is what builds customer loyalty. 

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Transforming Business with Program Management

This excerpt examines program leadership and the role it plays as a critical success factor for facilitating work integration, stakeholder engagement, objective alignment, organizational change readiness, and benefits realization.

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DataM32 Job Description: Integrations Manager

The Integrations Manager will oversee integrations with clients, inventory/publisher partners, data partners and others.

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DataM10 High Availability IT Services

This chapter excerpt provides an availability primer and details the reasons why you need to be concerned with high availability.

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Misc33 Microsoft PowerPoint 2013 Cheat Sheet

Microsoft PowerPoint 2013 is a slide-based presentation software that helps you show your information in a organized, visual manner for easier understanding.

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BYOD1 Implementing SAP® CRM: The Guide for Business and Technology Managers

Chapter 2 provides an introduction to the role CRM systems play in an organization, examines the anatomy of a CRM system and the type of CRM systems available, and looks at the CRM's role as keeper of customer knowledge assets.

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