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Your Workday on Email: Mobile vs. Desktop Habits

Over a typical workday, where and when do you generally read your work email? Do you use your mobile device or desktop? Read it while on your morning or evening commute? While at lunch?

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Five Common Customer Service Pain Points to Avoid

Excellent customer service is a vital part of any successful business, and seen as a good indicator of how much a company values customers' business.

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Enterprises Warm to the Power of Simulation

Running a simulation before launching an app will delay the process, but it ultimately improves business performance by allowing dev teams to get it right the first time.

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Ten Interesting Facts About Tape Backup

Did you know that in 1952, when tape was first created, it weighed 935 pounds and held 2.3 MB of data? Today, it weighs closer to 12 pounds. Now that’s a digital diet!

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Fifteen Innovative Gadgets for Your Mobile Devices

Here are 15 unique and innovative inventions that can add functionality, connectivity and just plain convenience to your mobile devices.

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Seven Ways to Build and Maintain Customer Loyalty

In order to maintain customers, it's more important than ever that they feel fully valued and supported in their experience. This is what builds customer loyalty. 

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IT Downloads

Transforming Business with Program Management

This excerpt examines program leadership and the role it plays as a critical success factor for facilitating work integration, stakeholder engagement, objective alignment, organizational change readiness, and benefits realization.

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DataM32 Job Description: Integrations Manager

The Integrations Manager will oversee integrations with clients, inventory/publisher partners, data partners and others.

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DataM10 High Availability IT Services

This chapter excerpt provides an availability primer and details the reasons why you need to be concerned with high availability.

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Misc33 Microsoft PowerPoint 2013 Cheat Sheet

Microsoft PowerPoint 2013 is a slide-based presentation software that helps you show your information in a organized, visual manner for easier understanding.

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BYOD1 Implementing SAPĀ® CRM: The Guide for Business and Technology Managers

Chapter 2 provides an introduction to the role CRM systems play in an organization, examines the anatomy of a CRM system and the type of CRM systems available, and looks at the CRM's role as keeper of customer knowledge assets.

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