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    Google Did the Right Thing by Getting Off Its...

    Google’s operation in China last month quietly removed a feature that informed users when a search term was a...
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    IBM: Business Processes Need to Get Social in 2013

    There is always a lot of focus at the end of the year on the impact -- or lack...
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    Study: Keep Costs Down by Deploying a Single Browser

    A Microsoft-funded study conducted by Forrester Research found that the adoption of a multi-browser strategy increases the internal development...
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    Moxie Software Integrates the Call Center with Facebook

    As marketing and the call center increasingly become tightly intertwined, organizations are looking for ways to unify their interactions...
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    Emerging Communication Channels Are Driving a Contact Center Revolution

    Dimension Data, a global ICT solutions and services provider, recently announced the results of its 2012 Global Contact Center...
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    Why Microsoft and Windows May Be Stronger Without Sinofsky

    As we watch Windows 8 move into market, we can increasingly see what was done right and what wasn’t....
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    Collaborate Across Departmental Silos Using Social Networks

    In an older post here on IT Business Edge, Ann All looked at knowledge sharing among Baby Boomers and...
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    How to Get Started with Social Media

    Six Collective Human Behaviors that Can Lead to Social Media Success Small and mid-sized businesses are lagging when it...

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